Terms of Service

Depending on what you have engaged us for, our services may include:

• Google Business Profile management, profile setup, categories, services, photos, posts, questions and review replies.
• Review generation and management, SMS review requests sent after each job, optional NFC tags and QR cards, and reply management.
• Local search optimisation, on-page and profile work, citations, and geo-grid rank tracking across your service area.
• Website design and build, a site built for conversion, built before any payment is required.
• A monthly report covering profile performance, review growth and rank movement.

Anything not listed in your proposal is out of scope until we agree it in writing (email is fine).

We build your website before any payment is required, so you can review it live before you commit. Whether a setup fee applies, and how much, is set out in your proposal, some engagements include the build at no charge, others carry a one-off setup fee. If you do not want the site once it is built, you owe us nothing for it and we take it down. If you do want it, we move it to a domain registered in your name and the monthly service begins from the day the site goes live.

• You own your domain name at all times. It is registered in your name, under your account, and we never hold it as leverage.
• You own your Google Business Profile at all times. We are added as an appointed manager, never as owner, and you can remove our access yourself at any time.
• You own your business content, your logo, photos, copy, reviews and customer data.
• Removing our access does not, by itself, cancel the service or your obligation to pay for the notice period.

Engagements are made up of a one-off setup fee for the site build, where one applies under clause 2, and an ongoing monthly maintenance fee covering hosting, updates and the work set out in your proposal. The monthly service runs month to month. There is no fixed term and no lock-in contract. Fees are as set out in your proposal, invoiced monthly in advance, payable within 7 days, and quoted in Australian dollars. We will give you at least 30 days' written notice before any fee change.

Third-party costs you pay directly, domain renewal, paid advertising, premium third-party tools, are separate and are not included unless the proposal says so.

• You can cancel at any time by giving 30 days' written notice. You pay for that notice period; we do not charge an exit fee and there is nothing further to pay after it.
• We can cancel by giving you 30 days' written notice. We may suspend or end the service immediately if invoices remain unpaid after reasonable reminders, or if we are asked to do something misleading, unlawful or in breach of Google's policies.

The site is paid for by a one-off setup fee, and the monthly maintenance fee covers hosting, updates and looking after it. If the service ends, we hand over the code and assets so you can host the site yourself or move it to another provider. Nothing is held hostage:

• We provide the site code and assets on request, at no further cost, within a reasonable time after the notice period ends.
• Our hosting of the site stops approximately 14 days after the notice period expires, so arrange your new hosting before then.
• Your domain stays yours and stays registered in your name, you simply point it elsewhere.
• Your Google Business Profile stays yours, with all the reviews, photos and posts built up while we worked together. We just remove ourselves as manager.
• We will provide a copy of your content and images on request.

We will not delete anything permanently for at least 30 days after the service ends, so there is time to change your mind.

We work with one business per trade per service area. While you are an active client we will not take on a directly competing business in your trade and your area, because we will not optimise two competitors against each other.

The territory is defined in your proposal. It is held only while your account is active and paid. It is released 30 days after the service ends, or immediately if your account is cancelled for non-payment. Exclusivity applies to our own client list only, it is not a restraint on any other agency, and it does not guarantee that competitors will not also rank.

No one can guarantee search rankings, including us. Google's ranking systems are outside anyone's control and change without notice. Results depend on your competitors, your review volume, your proximity to the searcher, your category and factors we cannot influence.

What we do commit to is the work itself: the tasks in your proposal, done on schedule, measured honestly, and reported to you every month whether the numbers are good or not. Any example, projection or estimate we discuss is illustrative, not a promise of outcome.

• Give us timely access to your Google Business Profile, domain and any content we need.
• Make sure content and images you give us are accurate and that you have the right to use them.
• Supply customer names and mobile numbers for review requests only where you are entitled to, and where the customer would reasonably expect a follow-up message from you.
• Respond to reviews and enquiries we escalate to you where a business owner's answer is needed.
• Never ask us to write, buy, incentivise or filter reviews. We will not do it, it breaches Google's policies and the Australian Consumer Law.

• You keep ownership of everything you supply: logo, brand, photos, copy and business data.
• We keep ownership of the underlying templates, components, code frameworks and internal systems we build our work on, including our review and rank-tracking systems.
• You receive a perpetual, non-exclusive licence to use the site build for your business, together with the files, including after the service ends under clause 6. We do not transfer ownership of our reusable underlying tooling, and you may not resell or redistribute it.
• Third-party fonts, plugins and stock assets remain subject to their own licences.
• We may reference the work in our portfolio unless you ask us in writing not to.

Nothing in these terms excludes rights you have under the Australian Consumer Law. Where we are permitted to limit liability, our liability for a failure is limited to resupplying the service or paying the cost of having it resupplied.

Otherwise, our total liability in any 12-month period is capped at the fees you paid us in that period, and neither of us is liable to the other for indirect or consequential loss, including lost profits, lost enquiries or loss of rankings. We are not liable for the acts, outages or policy changes of third parties such as Google, your domain registrar, SMS providers or hosting providers.

We handle personal information, including customer names and mobile numbers used for review requests, in line with our Privacy Policy and the Privacy Act 1988 (Cth).

We may update these terms; the current version, effective date and last updated date are always shown at the top of this page, and we will give existing clients notice by email of any material change. Notices under these terms can be given by email to the address each party normally uses.

These terms are governed by the laws of New South Wales, Australia, and both parties submit to the courts of that state. If a dispute arises, we both agree to raise it directly and try to sort it out in good faith before taking any other step.

Questions: hello@revivedigital.com.au.